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Protective Services Specialist I/II (PCN 06-3869M)

at State of Alaska

Posted: 9/29/2019
Job Status: Full Time
Job Reference #: 2559430
Categories: Other/General
Keywords: online

Job Description

Overall Job Objective

Job Description

This position will be filled at either the I or II level depending on the applicant's qualifications and job experience.
It is recommended that you apply for all levels if you are qualified.


The Anchorage Regional Office of Children's Services is recruiting for
Children's Protective Services Specialist I/II Positions
 
The Office of Children's Services works in partnership with families and communities to support the well-being of Alaska's children and youth.  Services will enhance families' capacities to give their children a healthy start, to provide them with safe and permanent homes, to maintain cultural connections and to help them realize their potential.

The Office of Children's Services strives to strengthen families, keep children safe, partner with tribes, maintain a strong workforce and build relationships throughout the community.

Protective Services Specialist positions in Anchorage work in either the Initial Assessment Units or the Family Services Units.  Successful applicants for either must demonstrate excellent oral and written communication skills, critical thinking skills, and the ability to work independently. Additionally, the incumbent must demonstrate values aligned with cultural competency, positive engagement of families and service to the community.

The two functional areas of a Protective Services Specialist in the Anchorage Regional  Office are as follows:
 
Initial Assessment – Initial Assessment caseworkers accurately capture the essence of the decision-making process once a report of harm has been determined for intervention. At its core, an initial assessment requires the caseworker to go beyond whether the reported allegations are substantiated or not substantiated, but rather to gather information to make an informed assessment about whether the child is unsafe or at high risk by the parent/caregiver. By employing family-centered practices, information can more easily be gleaned to learn the extent of the alleged maltreatment, circumstances surrounding the alleged maltreatment, family/adult functioning, child functioning, parenting practices of the parent/caregiver, and disciplinary practices of parent/caregiver.  An Initial Assessment caseworker will rotate with other staff to provide after-hours, emergency, on-call responses to alleged child abuse and neglect situations.
 
Family Services – Family Services caseworkers coordinate services to families with children remaining in their home as well as to families whose children have been placed in out-of-home care. The identified safety threats and/or high risk and diminished protective factors will be reviewed with the family, including age appropriate children and youth and tribal representation if appropriate, and will be used to help inform the case plan. The caseworker will further assess the needs of the child and family members assuring that all safety/risk issues are addressed in the case planning process with the family.  Family Services caseworkers may also perform Initial Assessment duties and will rotate with other staff to provide after-hours emergency on-call responses to alleged child abuse and neglect situations. 
 
The Knowledge, Skills, and Abilities (KSAs) to be successful as a Protective Services Specialist include but are not limited to the following:
  • Working within established deadlines which may require reprioritizing tasks with frequent interruptions due to the nature and volume of the cases, and working flexible hours.
  • Preparing timely, accurate, and comprehensive court documents as well as testifying in court hearings which will include explaining and defending your actions on the case.
  • Learning about cultures, traditions, and lifestyles different from your own and developing cultural competencies to understand historical trauma, and how to determine child safety and well-being within these contexts.
  • Documenting information gathered by timely and accurate data entry into an Electronic Database Program.
  • Assessing allegations of child abuse or neglect by assessing children for signs of abuse and neglect, and taking necessary steps to protect children, and being prepared to remove a child from high risk or dangerous situations.
  • Interviewing case participants to include the reporter, family members, medical professionals, and others familiar with the family.
  • Responding to protective services reports of harm within designated timeframes, including immediately in crisis situations.
  • Understand and apply established confidentiality and HIPAA rules and regulations (Health Insurance Portability and Accountability Act) to all information you are privy to.
  • Behaving as part of a team, supporting co-workers, and accepting supervisory direction.
  • Utilize email and word processing applications to perform functions such as: composing documents and emails, sending and receiving emails, calendar invitations, creating folders, and file management.
  • Utilize critical thinking skills to maintain objectivity when working with families in stressful and crisis situations.
  • Maintaining objectivity and empathy for families living in crisis and/or stressful situations.
  • Develop positive collaborative relationships and maintain professional behavior with families, foster parents, law enforcement, Tribal staff, medical personnel, and others who play a role in the assessment and ongoing case management.
  • Interacting with persons who may be under the influence of alcohol or other substances, or whose behavior is angry, scared, aggressive or offensive.
  • Educating families to change previous behavior that led to child abuse and/or neglect, and empowering clients to identify ways to make those changes.
  • Complete monthly in-home visits with children/parents/caregivers to document ongoing safety and risk assessments, plan for child safety, and strengthen families utilizing community resources with the goal for them to function without external intervention and helping them to navigate the child protection processes.
  • Talking directly, yet respectfully with families about matters which they may consider personal and private such as parenting methods, sexual abuse, domestic violence, and use of alcohol and drugs.
  • Excellent oral and written communication and critical thinking skills, as well as the ability to work independently.
  • Ability and willingness to be transparent regarding your work with case collateral and team members as well as with the families with whom you work.

The Alaska Office of Children's Services is contributing every day to the protection, health and well-being of Alaskans and their families - If you are interested in joining us in our mission, take a moment to view our recruitment video and also visit our website.
Conditions of Employment
  • All positions require a valid Alaska driver's license and successful completion of a background investigation, including fingerprinting and a criminal records check. 
    • Note: Prior to the incumbent's first day of employment, they will need to get a valid Alaska Driver's License.
  • For positions in this job class, a child protective history check will be performed per AS 12.62.160 and/or 13 AAC 68.315.
 
To view the general description and example duties for a
Protective Services Specialist I/II please go to the following link:
https://www.governmentjobs.com/careers/Alaska/classspecs

    Minimum Qualifications

    Protective Services Specialist I:
    A bachelor's degree from an accredited institution with a major in a social, behavioral or health science, law or a related field.

    Substitution:
    Four years of any combination of postsecondary education (3 semester/ 4 quarter hours equal 1 month of experience) in a social, behavioral or health science, law  or a related field and/or paraprofessional experience (any level) providing assistance, information or referrals to the public related to social services, health care or legal services may substitute for the bachelor's degree.

    Special Note:
    Some positions require a valid Alaska driver's license and/or a background investigation including fingerprinting. These requirements will be indicated at the time of recruitment.

    Protective Services Specialist II:
    A bachelor's degree from an accredited institution with a major in a social, behavioral or health science, law or a related field;
    AND EITHER
    One year of trainee level professional experience in child, adult, family, or group social work. This is met by experience as a Protective Services Specialist I with the State of Alaska or the equivalent elsewhere;
    OR
    One year of full proficiency experience in child, adult, family, or group case management, licensing, and/or probation work. This may be met by any combination of experience as a Community Care Licensing Specialist I, Adult Probation Officer II, Adult Probation Officer II ASAP, Juvenile Probation Officer II or Investigator II with the State of Alaska or the equivalent elsewhere.

    Substitution:
    Four years of any combination of postsecondary education (3 semester/ 4 quarter hours equal 1 month of experience) in a social, behavioral or health science, law  or a related field and/or paraprofessional experience (any level) providing assistance, information or referrals to the public related to social services, health care or legal services may substitute for the bachelor's degree.

    Special Note:
    Some positions require a valid Alaska driver's license and/or a background investigation including fingerprinting. These requirements will be indicated at the time of recruitment.

    Additional Required Information

    FLEXIBLY STAFFED
    This position is flexibly staffed. This vacancy may be filled at either the I or II level, depending on the applicant's training and/or experience. The full range of salaries is listed above. Starting salary will be determined by the level the position is hired at. If filled at Level I, promotion to the Level II will occur upon successful completion of the probationary period and required training, as well as the applicant meeting the minimum qualifications of the higher job class.

    COVER LETTER
    A cover letter is required. Please attach it as a separate document for this position. The cover letter must describe your knowledge, skills, abilities, as they pertain to the job description listed above. Please attach the cover letter to your application before submitting it online or, if unable to attach to your application, fax it to the contact number provided in the job posting prior to the closing date of this recruitment.  Your cover letter will be used to determine which applicants will advance to the interview phase of the recruitment and selection process. Omission of any required documentation will result in an incomplete application and you will not receive further consideration.

    EDUCATION
    To verify education being used to meet the required minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials being used to meet the minimum qualifications for a position and are required with each application.  (Unofficial are okay, please ensure that the institution/URL name is listed on the transcripts). Transcripts can be attached at the time of application or provided at the time of interview.

    SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION
    Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.  Omission of required documentation listed will result in an incomplete application and you will not receive further consideration.

    WORK EXPERIENCE
    When using work experience not already documented in your application, please provide the employer name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. Work experience needed to meet the minimum qualifications must be documented in the application.  If the application does not support minimum qualifications, the applicant may not advance to the interview and selection phase of the recruitment.  A resume will not be used to determine that minimum qualifications have been met for the position in which you are applying. 

    If you are currently or previously been appointed to a flexibly staffed position please ensure your work experience within a flexibly staffed position indicates the actual dates employed at each level.  Ensure your time and any subsequent flex promotion(s) are documented as a separate position.  This is required as there are minimum qualifications that require experience at a particular level in which the lower level may not be considered. If this information is not accurately reflected in your application this may cause the processing of your application for consideration to be delayed.

    NOTE: Attaching a resume is not an alternative to filling out the application in its entirety. Noting "see resume" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.

    The State of Alaska does not provide VISA Employer sponsorships.

    MULTIPLE VACANCIES
    This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

    APPLICATION NOTICE
    You can ONLY apply for this position through the Workplace Alaska website or via hardcopy application. If you accessed this recruitment bulletin through a job search portal such as ALEXsys or any other database, you MUST use a Workplace Alaska online or hardcopy application to successfully apply. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska "How to Apply" webpage, found here: http://doa.alaska.gov/dop/workplace/help/

    NOTICE
    Questions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll free) or (907) 465- 4095. If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'govermentjobs.com' domains.  For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page located at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword.

    EEO STATEMENT
    The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

    Contact Information

    WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE
    Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to recruitment.services@alaska.gov.

    For applicant password assistance please visit: https://www.governmentjobs.com/OnlineApplication/User/ResetPassword

    For specific information in reference to the position please contact the hiring manager at:

    Name:
    Britt Pederson, Administrative Officer I
    Phone:  (907) 269-4010
    Fax: (907) 269-3951
    E-mail: Britt.Pederson@alaska.gov