Alaska USA Federal Credit Union

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Senior Branch Services Specialist

at Alaska USA Federal Credit Union

Posted: 4/9/2019
Job Status: Full Time
Job Reference #: *8EC3CBE7C8326DDD

Job Description

Requisition Number

Post Date

Senior Branch Services Specialist

Position Type
Full Time

Alaska USA Federal Credit Union

Fairbanks Financial Cntr



Minimum Salary Grade
Category 13 Alaska: $37,897, depending on experience

Work Hours
Monday - Friday 8:30am - 8:30pm, Saturday 8:30am - 7:30pm, Sunday 10:30am - 5:30pm

Regular Schedule is five 8 hour days?


Category: 13

Reports to: Varies by location

Primary Functions: Provide branch assistance to area branches. Introduce new products and services. Assist in providing and conducting training to branch employees with an emphasis on providing accurate, warm, friendly, efficient member service and cross sales of all credit union products and services including loans.

Duties and Responsibilities:

  1. Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service at all area branches.
  2. Coach, lead and motivate branch employees; promote participation in cross sales of products and services.
  3. Ensure knowledge of compliance with credit union marketing, image and service delivery goals within area of responsibility.
  4. Perform duties of Senior Financial Services Representative.
  5. Introduce new product information. Assist with the communication and administer credit union marketing programs and cross-sales training.
  6. Obtain state mandated insurance license to quote and bind Personal Lines Insurance products, as assigned.
  7. Assist with supervision of teller and platform functions as assigned.
  8. Assist with conducting branch staff training for region.
  9. Assume responsibility for the branch as assigned.
  10. Perform duties as assigned.


Education: High school graduate or equivalent.

Creditable Experience in Lieu of Education: Two years of increasingly responsible experience in a related field preferred.

Experience/Skills: Strong communications and personnel management skills required. Must be able to travel and may require use of own vehicle. Must be able to lift 25 pounds.

Tenure: Not applicable