Alaska USA Federal Credit Union

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Member Service Representative, Financial Services Representative, Senior Financial Services Representative

at Alaska USA Federal Credit Union

Posted: 10/31/2018
Job Status: Part Time
Job Reference #: *C7258358ECEECB16
Keywords: compliance

Job Description

Requisition Number
18-0949

Post Date
10/29/2018

Title
Member Service Representative, Financial Services Representative, Senior Financial Services Representative

Position Type
Part Time

Company
Alaska USA Federal Credit Union

Location
East Debarr Branch

City
Anchorage

State
AK

Minimum Salary Grade
Category 16 Alaska: $30,851, depending on experience

Work Hours
Monday - Thursday and Saturday: 8:30 am - 7:45 pm
Friday: 7:30 am - 7:45 pm
Sunday: 10:30 am - 5:30 pm


Regular Schedule is five 8 hour days?
No

Additional Shift Premium
Yes-Plus 6% of base

Description

Category: 16

Reports to: Varies by location

Primary Functions: Provide prompt, professional, helpful, knowledgeable and courteous member service. Perform teller and select member service activities, as well as meet sales goals through cross sales of credit union products and services.

Duties and Responsibilities:

  1. Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service.
  2. In compliance with credit union marketing image and service delivery goals, be knowledgeable of and sell credit union products and services, answer inquiries and provide information to members on all types of accounts, loans, and other credit union services.
  3. Perform teller job functions, balancing functions for ATM, individual and branch summaries, and GL accounts as assigned.
  4. Perform progressively responsible duties to include: a. Add new relationships to existing accounts. b. Perform needs identification and cross sell appropriate credit union products and services.
  5. Perform other duties as assigned.


Requirements

Education: High school graduate or equivalent.

Creditable Experience in Lieu of Education: Not Applicable

Experience/Skills: Prior customer interactive experience. Good communications and human relation skills. Must be able to lift 25 pounds.

Tenure: Financial Services Representative, Category 15, requires six months tenure in the Member Service Representative position with performance that meets or exceeds expectations. Senior Financial Services Representative, Category 14, requires six months tenure in the Financial Services Representative position that meets or exceeds expectations and demonstrated ability to perform all duties and responsibilities. Directly related work experience and/or accelerated training completion may be substituted for tenure.

Effective: 12/1/2006