Alaska Department of Administration

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Protective Services Specialist I/II (PCN 06-9342M)

at Alaska Department of Administration

Pay: $24.71 to $28.43/hour
$24.71 - $28.43
Posted: 11/8/2020
Job Status: Full Time
Job Reference #: 2813378
Categories: Other/General
Keywords: online

Job Description

Overall Job Objective

Job Description


This position is open to Alaska Residents only.
Please check our
residency definition to determine if you qualify.

This position will be filled at either the I or II level depending on the applicant's qualifications and job experience.
It is recommended that you apply for all levels if you are qualified.

The Department of Health & Social Services, Office of Children's Services (OCS) is
recruiting for full-time Protective Service Specialist I/IIs located in
Kenai, Alaska.

The individual in this position is responsible for Child Protection Services. [The individual in this position is responsible for Child Protection Services. Depending on the team and location, this can either be in Family Services, Initial Assessment, or as a Generalist covering both. They have a wide range of duties, including investigating reports of abuse and/or neglect, developing written plans to keep children safe and to assist parents in changing behavior, removing children from their parents when necessary, providing ongoing and/or in-home services to families, working closely with Tribal/Community Leaders, frequent contact with parents and caregivers of children in custody, and making referrals to other services and agencies.

The mission of the Office of Children's Services in Alaska is: safe children, safe families, by ensuring the safety, permanency, and well-being of children by strengthening families, engaging communities, and partnering with tribes. 

Come and help us meet our goal by following our Guiding Principles, which include:
  • Every child has the right to be safe.
  • Children remain in their home whenever safely possible.
  • Children need lifelong connections to their family, community, and culture.
  • Foster care is temporary, every child deserves a safe and permanent home.
  • Empower young people to succeed.
  • Community partnerships are essential to engaging and supporting families.
  • Tribes and OCS have a respectful government-to-government relationship.

Your first 12 months in the agency are probationary and considered a training period, with formal and on-the-job training with your supervisor and your colleagues.

Kenai is surrounded by recreational opportunities unique to Alaska, including one of the largest subsistence dip net fisheries in the state with world class sized Kings, four different species of salmon returning to the Kenai River each year.  The Kenai National Wildlife Refuge encompasses approximately two million acres and provides over 200 miles of established trails and water routes, including the Swanson River Canoe System. Successful applicants must demonstrate excellent oral and written communication skills, critical thinking skills, and the ability to work independently.  Additionally, the incumbent must be able to successfully work with children and families in communities where there is little personal anonymity.

For information on the Kenai community (including schools, hospitals, housing) please review the Alaska Community Profiles.

Competencies required for this position:
  1. Adaptability: Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.
  2. Decision Making:  Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.
  3. Self-Management:  Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.
  4. Stress Tolerance:  Deals calmly and effectively with high stress situations (for example, tight deadlines, hostile individuals, emergency situations, dangerous situations). 

Special Notice:
Screening for COVID-19 symptoms is required of all staff each workday.  All new employees working in the field will be required to undergo COVID-19 testing with negative test results on a monthly basis, or more if travelling.  This position requires the use of Personal Protective Equipment, including the ability to pass the respirator fit test.  The Department of Health and Social Services complies with the Americans with Disabilities Act (ADA) and the Genetic Information Nondiscrimination Act (GINA).  All medical inquiries will be job-related, consistent with business necessity, and conducted only after a job offer is made.  The Department will not request or require genetic information of an individual or an individual’s family member, except as specifically allowed by law. 

Special Note:
  • All positions require a valid Alaska driver's license and successful completion of a background investigation, including fingerprinting and a criminal records check.
  • Additionally, while the Division does have vehicles assigned to it, they may not always be available for staff use. Mileage reimbursement is available when a personal vehicle is used for work-related matters. Current automotive insurance must be in place prior to use of a personal vehicle while conducting business on behalf of the State.
  • Relocation reimbursement costs may be provided by the State of Alaska
  • For positions in this job class, a child protective history check will be performed per AS 12.62.160 and/or 13 AAC 68.315 including a background and fingerprint check.
  • The successful candidate may be required to attend multiple training courses normally located in Anchorage.

A cover letter is NOT required for this position. Your complete application, including supplemental questions, will be used to determine which applicants will advance to the interview phase of the recruitment and selection process.

To view the general description and example of duties for a Protective Services Specialist I/II please go to the following link:

Minimum Qualifications

Any combination of education and/or experience that provides the applicant with competencies in

  • Analytical Thinking/Problem Solving: Uses a logical, systematic, and sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.
  • Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside State government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
  • Integrity/Honesty: Contributes to maintaining the integrity of the organization; displays high standards of ethical conduct and understands the impact of violating these standards on an organization, self, and others; is trustworthy.
  • Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
  • Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
  • Writing: Recognizes or uses correct English grammar, punctuation, and spelling; communicates information (for example, facts, ideas, or messages) in a succinct and organized manner; produces written information, which may include technical material, that is appropriate for the intended audience.

For a Protective Services Specialist I, equivalent to those typically gained by
Training in a social science, behavioral science, health science, guidance and counseling, or a closely related field and/or experience providing assistance, information or referrals to the general public related to social services, health care, or legal services; in child, adult, family, or group case management, licensing, or probation services; or providing care or services to delinquent juveniles.
For a Protective Services Specialist II, equivalent to those typically gained by
Training in a social science, behavioral science, health science, guidance and counseling, or a closely related field and/or progressively responsible professional experience providing assistance, information or referrals to the general public related to social services, health care, or legal services; in child, adult, family, or group case management, licensing, or probation services; or providing care or services to delinquent juveniles.

“Typically gained by” means the prevalent, usual method of gaining the competencies expected for entry into the job.

“Training” and “education” in this guidance are synonyms for the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on-line, self-study, and on-the-job), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs.

“Progressively responsible” means indicating growth and/or advancement in complexity, difficulty, or level of responsibility.

“Professional experience” means work that is creative, analytical, evaluative, and interpretive; requires a range and depth of specialized knowledge of the profession's principles, concepts, theories, and practices; and is performed with the power or right to decide or act according to one's own judgment.

Special Note:
Some positions require a valid Alaska driver's license and/or a background investigation including fingerprinting. These requirements will be indicated at the time of recruitment.

Additional Required Information

At time of interview applicant must submit:

  • A copy of academic transcripts (unofficial are acceptable but must include the institution name/URL on documents provided).
  • Copy of your two (2) most recent performance appraisals; if unavailable, two (2) documented supervisor letters of reference may be substituted.
  • A list of three (3) professional* references including daytime telephone numbers and email address; at least two (2) of these must be from a current or former supervisor.
  • Professional is defined as a supervisor or an individual who has direct knowledge of your work performance.

Please read the below information carefully. This applies to your application submission.

This position is flexibly staffed. This vacancy may be filled at either the I or II level, depending on the applicant's training and/or experience. The full range of salaries is listed above. Starting salary will be determined by the level the position is hired at. If filled at Level I, promotion to the Level II will occur upon successful completion of the probationary period and required training, as well as the applicant meeting the minimum qualifications of the higher job class.

For your application to be evaluated you must answer the Supplemental Questions.  Be specific in your answers and tell us how you acquired the relevant experience. Please use complete sentences and proof-read your submissions when answering the supplemental questions. Your responses will be considered a writing sample and will be used to determine which applicants will advance to the interview phase of the recruitment process.

To verify education being used to meet the required minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials being used to meet the minimum qualifications for a position and are required with each application.  (Unofficial are okay, please ensure that the institution/URL name is listed on the transcripts). Transcripts can be attached at the time of application, provided at the time of interview or if not provided, transcripts will be required prior to appointment.

Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.  Omission of required documentation listed will result in an incomplete application and you will not receive further consideration.

When using work experience not already documented in your application, please provide the employer name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. Work experience needed to meet the minimum qualifications must be documented in the application.  If the application does not support minimum qualifications, the applicant may not advance to the interview and selection phase of the recruitment.  A resume will not be used to determine that minimum qualifications have been met for the position in which you are applying. 

If you are currently or previously been appointed to a flexibly staffed position please ensure your work experience within a flexibly staffed position indicates the actual dates employed at each level.  Ensure your time and any subsequent flex promotion(s) are documented as a separate position.  This is required as there are minimum qualifications that require experience at a particular level in which the lower level may not be considered. If this information is not accurately reflected in your application this may cause the processing of your application for consideration to be delayed.

NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.

The State of Alaska does not provide VISA Employer sponsorships.

This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify.

This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

You can ONLY apply for this position through the Workplace Alaska website or via hardcopy application. If you accessed this recruitment bulletin through a job search portal such as ALEXsys or any other database, you MUST use a Workplace Alaska online or hardcopy application to successfully apply. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska "How to Apply" webpage, found here:

Questions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll free) or (907) 465- 4095. If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the '' domains.  For information on allowing emails from the '' domains, visit the Lost Password Help page located at

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P. O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

Contact Information

Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to

For applicant password assistance please visit:

For specific information in reference to the position please contact the hiring manager at:

Name: Broyline Ligow, Administrative Assistant II
Phone: (907) 352-8993
Fax: (907) 357-9763