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Video Teleconference Technician I


Posted: 2/18/2019
Job Status: Full Time
Job Reference #: 1351511

Job Description

Requisition/Vacancy No.

Job Category

Job Summary
The period of performance will be 1 April thru 31 October.  Relocation will not be offered.

Configure, troubleshoot, and support VTC across multiple DoD agencies. 

The Video Teleconference (VTC) Technician works as part of a team providing VTC, integration, and engineering support while working closely with the customer. Essential duties and tasks include:

• Facilitate meeting setup.

• Troubleshoot and analyze VTC infrastructure.

• Preform and update VTC standard operating procedures (SOPs).

• Perform routing maintenance on VTC infrastructure.

• Provide input into VTC life cycle planning, demonstration, testing and evaluation, and technical documentation.

• Configure, troubleshoot, and support (VTC) across multiple DoD agencies.

• Collect mission data and real time/post mission target assessment utilizing the Weapons Impact Scoring System. Provide live feedback to aircrews via radio as required.

• Assemble mission data (audio/video) segments with text and special effects overlays as required using in-house timeline video editing software (Sony/Adobe).

• Track all open tickets using a trouble ticketing system IMMS. Ensure client support tickets are resolved to customer satisfaction.

• Driving a company vehicle may occasionally be required.

• Perform other related duties as requested.


Business Line
Management Services

Position Title
Video Teleconference Technician I

Position Status

What We Offer
When you join AECOM, you become part of a company that is pioneering the future. Our teams around the world are involved in some of the most cutting-edge and innovative projects and programs of our time, addressing the big challenges of today and shaping the built environment for generations to come. We ensure a workplace that encourages growth, flexibility and creativity, as well as a company culture that champions inclusion, diversity and overall employee well-being through programs supported by company leadership. Our core values define who we are, how we act and what we aspire to, which comes down to not only delivering a better world, but working to “make amazing happen” in each neighborhood, community and city we touch. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

Clearance Types

Minimum Requirements
HS diploma or equivalent.  Possess 2 years of experience with preparing technical documentation used for operation, configuration, and testing of VTC and analog/digital Video systems. Possess knowledge of DoD policies and procedures with regard to the installation, configuration, and management of UC systems on a DoD network. Perform real time conference scheduling and connectivity for globally dedicated communication line videoconferencing networks. Additional duties include:

• Ability to provide technical and operational guidance for DoD customers in establishing and operating videoconferencing systems.

• Ability to thrive in a high OPTEMPO environment and handle myriad requirements on a daily basis.

• Must possess exceptional written and verbal communication skills and be able to work directly with the customer.

• Candidate must be PC literate and should have experience in MS Excel, PowerPoint, and Word.

• Applicants must be able to provide proof of a valid state issued driver's license and insurance.

• Any security certification is a plus.

• Possess and maintain an active DoD Secret security clearance.

Additional Qualifications

• Experience with DoD IT security requirements.

• Demonstrated ability to exercise initiative with limited supervision.

Preferred Qualifications
Local candidates.  Relocation will not be offered.
An Associate’s degree in Electronic Technology preferred.

Business Group
Management Services Group (MS)

Office Location
1EIAK - 2421 Flightline Ave Bldg 1138

Eielson AFB

United States of America

USA - Alaska

Clearance Required