Collabera Inc.

Job: Customer Care Specialist Prior Authorization

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Jobing Description

Job Title :

Customer Care Specialist Prior Authorization

Job Code : 9147A_AK_CSR_P
Required Skills : Excellent customer service
Data entry
call center
Preferred Skills : Healthcare or medical or medicare expeience

Domain : Government, Healthcare

Location : Anchorage, Alaska, US

Area Code : 99508

Posting Start Date : Posting End Date :

Pay rate : DOE
Duration : 6 Month(s)


•Uses a web based system to handle online, telephone and written correspondences for the Prior Authorization Department.
• Responds to telephone inquiries, emails and written correspondence using standard scripting, procedures and letters
• Data Entry of written and communicated inquires into the online system
• Gathers information, researches/resolves inquiries and logs customer calls and correspondence
• Communicates appropriate options for resolution in a timely manner
• Informs customers about services available and assesses customer needs
• Effectively resolves assignments within specified timelines with attention to quality and detail
• Assists in the Prior Authorization Call Center Department to provide adequate phone coverage
• Focus on providing excellent customer service in all aspects of contact with providers, recipients and clients
• Follows all HIPAA and Security standards set forth by the company


Education :
Experience : 2 - 6 years

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